All shipping costs, duties and taxes (if applicable) need to be paid by the buyer.
The shipping costs worked out by the store are normally correct, however with some orders (especially remote area and some international) the shipping price may be incorrect. We will advise if this is the case.
Insurance can be requested &
purchased for any item.
Items sent without insurance cannot be claimed if
damaged or lost in transit - this includes claims via your credit card*
We send out most items via TOLL IPEC. We need a street address and phone number for this.
Unless extra services are purchased, the item will be left if no one is present to sign for it.
There is no ability to claim if the item goes missing from your address.
If your address is not safe please request "signature delivery" via email.
Smaller items are sent via Australia Post. All items
are packed well & sent quickly. Street addresses are preferred and mandatory for larger items
If the shipping total
seems too high email us to let us know what you were buying - we may be able to work something out.
No returns offered for
change of mind...
In rare case of damage
/ fault please read below
If an item seems to have been damaged in transit:
Get the delivery driver to sign a form to acknowledge the damage.
Always keep the
original packaging and present to the Post Office or Courier company.
If insurance has not been purchased we can not offer a refund but will
help you with the process to claim. If insurance has been purchased let us
know immediately & again - keep the packaging.
an item is faulty: email us immediately with a detailed description of the problem & what you have
tried. Keep the packaging & wait for instructions. Sometimes you will
need to return to us, other times direct to the
* claims against your credit card for missing items is a claim directly
against the seller. These claims cost retailers as the bank takes the money
and charges a fine. We fight these claims if you have taken
responsibility for the item by refusing insurance. You are signing a
waiver when you agree to the terms to purchase the item without