Smaller
items are sent via Australia Post. Insurance can be requested &
purchased for any item. Items sent without insurance cannot be claimed if
damaged or lost in transit - items leave her in perfect condition.
All items
are packed well & sent quickly. PO boxes are fine but not for larger
items.
If the shipping total
seems too high email us to let us know what you were buying etc. We dont
make money on shipping
Returns:
No returns offered for
change of mind...
In rare case of damage
/ fault please read below:
If
an item seems to have been damaged in transit:
Keep the
original packaging and present to the Post Office or Courier company.
If insurance has not been purchased we can not offer a refund but will
help you with the process to claim. If insurance has been purchased let us
know immediately & again - keep the packaging.
In
an item is faulty:
Email us
asap with a detailed description of the problem & what you have
tried.- Keep the packaging & wait for instructions. Sometimes you will
need to return to us, other times direct to the
manufacturer.