Shipping: QUALITY ITEMS SHIPPED WHEREVER YOU NEED THEM  Smaller items are sent via Australia Post. Insurance can be requested & purchased for any item. Items sent without insurance cannot be claimed if damaged or lost in transit - items leave her in perfect condition. All items are packed well & sent quickly. PO boxes are fine but not for larger items. If the shipping total seems too high email us to let us know what you were buying etc. We dont make money on shipping

Returns: No returns offered for change of mind... In rare case of damage / fault please read below: If an item seems to have been damaged in transit: Keep the original packaging and present to the Post Office or Courier company. If insurance has not been purchased we can not offer a refund but will help you with the process to claim. If insurance has been purchased let us know immediately & again - keep the packaging. In an item is faulty: Email us asap with a detailed description of the problem & what you have tried.- Keep the packaging & wait for instructions. Sometimes you will need to return to us, other times direct to the manufacturer.